How do I file a warranty claim on a robotic pool cleaner?

Start by locating your proof of purchase (receipt or order confirmation) and your unit's serial number, then contact the manufacturer directly — not the retailer, unless you bought from an authorized dealer that handles claims itself. Aiper is the only brand in this comparison with a true self-service online claim form (aiper.com/us/process-a-warranty) that requires no product registration. Every other brand — Dolphin, Beatbot, WYBOT, Polaris, Hayward, and Pentair — routes you through customer support, a dealer, or a formal authorization step before a claim is approved.

What voids a robotic pool cleaner's warranty?

The most common trigger across every brand in this niche is buying from an unauthorized reseller — Aiper, Dolphin, and Pentair all explicitly exclude purchases made through channels they haven't authorized, even if the unit itself is genuine. Beyond that, normal exclusions apply everywhere: damage from misuse, unauthorized repairs, wear-and-tear parts (brushes, tracks, filters), and missing proof of purchase. Aiper also caps non-defective returns at 30 days even under an active warranty.

Which robotic pool cleaner brand has the easiest warranty claim process?

Aiper, by a clear margin. Its warranty is automatically tracked with no product registration required, and claims go through a single self-service online form. By contrast, Dolphin requires a formal Warranty Evaluation Authorization (WEA) before a claim proceeds, Polaris routes claims through your original dealer rather than Fluidra directly, and Pentair's public claim portal is built around a 'service team account number' — designed for pool service pros and dealers, not homeowners filing solo.

Do I need to register my robotic pool cleaner for the warranty to be valid?

It depends on the brand. Aiper and WYBOT track warranty coverage automatically from your proof of purchase, with no separate registration step. Dolphin (via registration.maytronics.com), Polaris (via register.fluidrausa.com), and Hayward all offer or require product registration — and Hayward specifically ties registration to an extra 90-day warranty extension, making it worth doing even where it's optional.

How long is the warranty on a robotic pool cleaner?

It varies by brand and sometimes by model within a brand. Beatbot backs its lineup for 3 years. Dolphin varies by tier — 2 years on the Explorer E20 and Nautilus CC Plus, 3 years on the flagship Premier and Sigma. Polaris robotic cleaners carry a 2-year warranty. WYBOT splits its lineup into 12-month (A1, B1, Osprey 200) and 24-month (C1, C2 Vision, S2 Solar, S3) tiers. Pentair's Kreepy Krauly line is 2 years. Aiper and Hayward's terms are typically 1-2 years depending on the specific model — check your unit's own manual, since these figures shift as lineups update.

How to File a Warranty Claim on Your Robotic Pool Cleaner (2026)

Quick Answer: Filing a warranty claim means gathering your proof of purchase and serial number, then contacting the right party — which differs sharply by brand. Aiper is the only brand here with a true self-service online claim form (aiper.com/us/process-a-warranty) that needs no prior registration, per Aiper’s own support page. Dolphin requires a formal Warranty Evaluation Authorization (WEA) before Maytronics will process a claim, and Polaris routes claims through your original dealer, not Fluidra directly, per Polaris’s own warranty terms. The single biggest reason claims get denied across every brand: buying from a reseller the manufacturer hasn’t authorized.

A robotic pool cleaner is a $250-$2,500 purchase, and every major brand backs it with a warranty — but “backed by a warranty” and “easy to actually use that warranty” are two different things. We pulled the real claim process straight from each manufacturer’s own support pages so you know what you’re signing up for before something breaks.

Warranty claim process, brand by brand

Brand	Typical warranty length	Who you contact	Registration required?	Claim process
Aiper	1-2 years (model-dependent)	Aiper directly (self-service)	No — auto-tracked	Online form, no product registration needed
Dolphin (Maytronics)	2 years (Explorer E20, Nautilus CC Plus) / 3 years (Premier, Sigma)	Maytronics support	Optional (registration.maytronics.com)	Requires a Warranty Evaluation Authorization (WEA) before proceeding
Beatbot	3 years	Beatbot after-sale support	Not required	Contact support with proof + serial number; replace-not-repair policy
WYBOT	12 months (A1/B1/Osprey 200) / 24 months (C1/C2 Vision/S2 Solar/S3)	WYBOT customer support	Not required	Contact support, submit proof + photos, ship unit if repair needed
Polaris (Fluidra)	2 years (robotic cleaners)	Your original dealer	Recommended (register.fluidrausa.com)	Claim filed through the dealer, not Fluidra directly
Hayward	Model-dependent (see manual)	Place of purchase or nearest Authorized Service Center	Optional — adds 90-day extension	No self-service portal; dealer/service-center routed
Pentair	2 years (Kreepy Krauly line)	Customer service (public portal is dealer-facing)	Recommended	Public claim portal needs a "service team account" — built for pros, not homeowners

Aiper Scuba S1

~$549.99 · Easiest warranty process in this comparison

Aiper's no-registration, self-service claim form is the simplest in the niche if something goes wrong.
Full pricing and spec breakdown in our Aiper Scuba S1 review.

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Which brand makes filing a claim easiest?

Aiper wins clearly here. Per Aiper’s own support page, your warranty is “automatically tracked” from the moment you buy — no separate registration step — and claims go through a single online form at aiper.com/us/process-a-warranty. Aiper may still ask for troubleshooting steps or request the unit back for inspection before approving a replacement, but there’s no bureaucratic gate before you can even start.

Compare that to Dolphin, where Maytronics requires a formal Warranty Evaluation Authorization (WEA) — you have to request the WEA first, supplying your serial number (found on the owner’s manual, the shipping carton, and inside the unit itself) and original sales receipt, before a claim can proceed at all. It’s not a hard process, but it’s a genuine extra step Aiper skips entirely.

Polaris is arguably the least direct: per Fluidra’s own warranty terms, you contact your original dealer with proof of purchase, model and serial numbers, and purchase/installation dates — Fluidra itself isn’t the first call. And Pentair’s public-facing claim portal is explicitly built around a “service team account number,” with instructions to call in for one if you don’t have it — a strong signal that portal is designed for pool service pros and dealers submitting claims on a homeowner’s behalf, not for a homeowner filing solo. Hayward follows a similar dealer/service-center-routed model rather than a direct self-service option.

Common reasons claims get denied

Unauthorized reseller purchases. This is the single most consistent exclusion across brands. Aiper’s own claim form states it’s “exclusively for products purchased through Aiper official channels and authorized channels” — buy elsewhere, and you’re referred back to that seller instead. Dolphin’s warranty terms carry the same restriction (see our Dolphin refurbished guide for how this plays out with Outlet vs. marketplace listings), and Pentair’s terms draw the same line between authorized dealers and online resellers.
Missing proof of purchase. Every brand in this comparison requires it. Hayward’s terms specifically note that without proof of purchase, the manufacturing date becomes the default purchase date for warranty purposes — which can quietly shorten your effective coverage window if you bought the unit sometime after it was made.
Wear-and-tear parts. Brushes, tracks, tires, and filters are consumables, not warrantied components, on every brand here. If a claim gets denied for a worn part rather than a defect, our pool robot repair and parts guide covers what replacements actually cost out of pocket.
Non-defective returns past 30 days. Aiper explicitly caps this: if the issue isn’t a hardware defect, claims made more than 30 days after delivery aren’t covered, even within an otherwise active multi-year warranty. Beatbot runs a similar 30-day window specifically for dead-on-arrival (DOA) claims.
Missed submission deadlines. Pentair’s dealer-facing claim portal specifies claims must be submitted within 15 days of the original repair work for payment to be issued — a tight window that matters if a service center is filing on your behalf.

The bottom line

If you’re choosing between similarly-priced robots and warranty support is a deciding factor, Aiper’s claim process is the least friction of any brand covered here — no registration, no authorization step, a direct online form. Dolphin and Beatbot are a reasonable middle ground: straightforward once you have your paperwork, just with an extra authorization or support-ticket step. Polaris, Hayward, and Pentair all route you through a dealer or service center rather than handling claims directly with the manufacturer, which can mean more back-and-forth if you didn’t buy from a dealer that stays easy to reach. Whichever brand you own, the fix that prevents the most denied claims is simple: keep your receipt, register the product where that option exists, and buy only from a channel the manufacturer names as authorized.

Warranty terms and claim processes verified 15 September 2026 directly against each manufacturer’s own support/warranty pages (aiper.com, maytronics.com, beatbot.com, wybotpool.com, polarispool.com, hayward.com, pentair.com). Terms can change — confirm current coverage on your specific model before assuming a figure above still applies.